Shipping Methods & Policy
After we have received your order and confirmed that the payment has been made, your order will be packaged and sent out within 1 business day. If we anticipate any delays, we will contact you by email or phone. Orders can be shipped internationally to most major cities around the world. Please refer to Delivery outside Singapore section below to check for countries we currently ship to.
Shipping options available to you and their associated costs will be calculated and shown to you automatically after you have entered your shipping address.
The time required for your package to reach you will depend on your location and the mode of shipment selected. An estimated delivery time is provided below for your reference.
We offer Local Express Door to Door Courier for deliveries within Singapore. It costs S$4.50 to S$10 (before tax) for most locations within Singapore depending on size of your order. Deliveries will be made within 1-3 days using either Aramex, Janio or Ninja Van Express services. Tracking the progress of your parcel is available to you online at Aramex Singapore, Janio Asia or at Ninjavan.co.
We offer free express door to door courier for cart purchases above S$80 to all locations in Singapore.
We offer these options for deliveries outside of Singapore:-
DHL is a premium international courier service that provides door to door delivery. It comes complete with detail tracking of package end to end. If you need your order delivered to you order urgently or required the certainty in the whole process of delivery, this is the service for you. For deliveries by DHL Express, the delivery time is between 1 to 4 working days.
FedEx is a premium international courier service that provides door to door delivery. It comes complete with detail tracking of package end to end. If you need your order delivered to you order urgently or required the certainty in the whole process of delivery, this is the service for you. For deliveries by FedEx, the delivery time is between 1 to 4 working days.
We offer Aramex as an economical yet reliable courier service for door to door delivery to selected Asian countries. It comes complete with detail tracking of package end to end. For deliveries by Aramex to West Malaysia, the delivery time is between 3 to 7 working days. For East Malaysia and the other countries, the delivery time is between 5 to 14 days.
Shipping options available to you and their associated cost will be computed and shown to you during checkout after you have entered your shipping address. You may like to select the option that best reflects your needs.
Take note that delay in custom clearance is possible and local import duties & charges may apply for your shipment depending on where you reside. We strongly suggest that you check with the policies of your country to avoid unexpected charges.
If a package is refused at by the customs, discarded, returned or destroyed it is the customers full responsibility for the order, and we will be unable to reship. If a package is refused or denied and we do happen to receive the package back, you will receive credit for the items minus shipping fees. Shipping charges or any other customs fees are non-refundable.
Some items are not able to be imported into specific countries. Please know your countries laws before ordering. Rejection of package by customs will be treated as per order cancellation.
We currently ship to the following countries*:
* Shipping to certain countries for some products are restricted by product distribution agreements. Details of specific restrictions are specified on the product pages.